Shipping/Refund Policy
📦 Shipping Info
We’re a small but mighty team, so please allow 1–4 business days for your order to be packed with love and processed. 💖
Once it ships, you’ll receive a tracking number via email so you can stalk your package (we get it 👀).
✈️ Need faster shipping?
Choosing an express shipping option only speeds up the carrier’s delivery time — not our processing time. We still need those 1–4 days to pack your Twixxy treasures just right!
🚫 Order Changes & Cancellations
Once your order is placed, we’re unable to make changes or cancel it — please double-check everything before checking out!
🛍️ Missing Something?
If anything’s off or missing from your order, please email us at twixxy.mysterybundles@gmail.com within 7 days of delivery so we can help make it right! 💌
💔 Returns Policy
All sales are final due to the mystery nature of our bundles — we do not accept returns or exchanges.
If a return is approved (in rare cases), customers are responsible for all return shipping costs.
We strongly recommend using a trackable service for any high-value returns, as we can’t guarantee we’ll receive the item.
Still have questions?
Reach out anytime at twixxy.mysterybundles@gmail.com — we're happy to help! 💕